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Menu CLIF Bar Auto-Ship FAQ


  1. What is CLIF Bar Auto-Ship?
  2. How do I sign up for CLIF Bar Auto-Ship?
  3. How do I change an order date?
  4. How do I combine items to be in the same order?
  5. Can I change when I get pre-shipment notification emails?
  6. How do I change the email address for pre-shipment emails?
  7. How do I change my shipping address?
  8. How do I skip a delivery?
  9. How do I view my future deliveries?
  10. How do I change how frequently an item is sent?
  11. When will I be charged for orders?
  12. How do I cancel?
  13. What is the difference between My Next Order tab and My Auto-Ship tab?
  14. When do items ship for delivery?
  15. How do I access my Auto-Ship items?

1) What is CLIF Bar Auto-Ship? back to top
CLIF Bar Auto-Ship is a convenient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive pre-shipment emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency and quantity in the Manage Auto-Ship section of our site. You can also cancel any CLIF Bar Auto-Ship orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.

2) How do I sign up for CLIF Bar Auto-Ship? back to top
Signing up for CLIF Bar Auto-Ship is easy. Simply select the CLIF Bar Auto-Ship option and the frequency you want to have products delivered. Then check out as you normally would. You receive a separate email showing any CLIF Bar Auto-Ship products and their delivery schedules.

3) How do I change an order date? back to top
You can easily change when your next order is sent if you need it sooner or later. Simply go to Manage Auto-Ship. You will see your next scheduled order on the My Next Order tab. Click the "Change" link near the next order date and select the new date for your order.

You can also go the My Auto-Ship tab in Manage Auto-Ship and change the next order date for any individual item.

4) How do I combine items to be in the same order? back to top
CLIF Bar Auto-Ship items that have the same order date and shipping address will ship as one order.

If you have more than one CLIF Bar Auto-Ship item and want them to ship in the same order, simply go to the My Auto-Ship tab in Manage Auto-Ship and change the next order dates to be the same.

5) Can I change when I get pre-shipment notification emails? back to top
You can change when you get pre-shipment notification emails for CLIF Bar Auto-Ship orders. The standard setting for pre-shipment emails is 10 days before an order is placed. To change this simply go to the My Auto-Ship tab in Manage Auto-Ship and click the "More changes" link under the next order date for any item. You will see the settings for your pre-shipment email and a "Change" link. Click the link to make changes. You can set your pre-shipment email to be between 1 day and 30 days prior to the order being placed.

Each CLIF Bar Auto-Ship item has a separate pre-shipment email, so if you need to change the pre-shipment email date for multiple items then you will need to change it for each item.

6) How do I change the email address for pre-shipment emails? back to top
You can change the email address for pre-shipment emails by calling 1 (866) 310-2496 any time between Monday – Friday 9:00 am to 6:00 pm.

7) How do I change my shipping address? back to top
You can change your shipping address for CLIF Bar Auto-Ship orders or individual items.

To change the shipping address for an order simply go to the My Next Order tab in Manage Auto-Ship and you will see the shipping address for that order on the bottom. Click the "Change" link to change the shipping address.

To change the shipping address for an individual item simply go to the My Auto-Ship tab in Manage Auto-Ship and click the "More changes" link under the next order date for any item. You will see the shipping address for that item. Click the "Change" link to change the shipping address.

8) How do I skip a delivery? back to top
If you need to skip a delivery, simply go to Manage Auto-Ship. You will see your next scheduled order on the My Next Order tab. Click the "Skip" link near the next order date to skip an order. The next delivery will be shipped according to your next order date.

You can also go the My Auto-Ship tab in Manage Auto-Ship and change the next order date for any individual item.

9) How do I view my future deliveries? back to top
You can view your future CLIF Bar Auto-Ship orders on the My Next Order tab in Manage Auto-Ship. Your very next scheduled order will be showing when you go to the page. To view future scheduled deliveries click on "View Future Deliveries" on the right hand side.

10) How do I change how frequently an item is sent? back to top
You can change how frequently an item is sent on the My Auto-Ship tab in Manage Auto-Ship. Simply change the Delivery Frequency in the pull down menu for each item.

11) When will I be charged for orders? back to top
Orders will only be billed to the credit card or deducted from the debit card for that order on the day the order is shipped. You can cancel any order up to 24 hours before the next order date.

12) How do I cancel? back to top
You can cancel CLIF Bar Auto-Ship orders or individual items at any time.

To cancel an order simply go to the My Next Order tab in Manage Auto-Ship and click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item you will have the option to remove it from the order or to cancel all future deliveries for that item.

To cancel all future deliveries for an individual item simply go to the My Auto-Ship tab in Manage Auto-Ship and click the "Cancel" link under the quantity for that item and confirm.

13) What is the difference between My Next Order tab and My Auto-Ship tab? back to top
The My Next Order tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for CLIF Bar Auto-Ship if the items have the same delivery date and shipping address.

The My Auto-Ship tab shows individual CLIF Bar Auto-Ship items and the details for that individual item including next order date, delivery frequency, quantity and shipping address. Individual CLIF Bar Auto-Ship name items can all have different account information or you can make the account information the same for each item.

14) When do items ship for delivery? back to top
Any items scheduled for delivery will be placed for shipment on the next order date. Once your CLIF Bar Auto-Ship order is placed for shipment it will usually ship within 24 hours. All CLIF Bar Auto-Ship orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Auto-Ship tab in Manage Auto-Ship.

15) How do I access Manage Auto-Ship items? back to top
You should have received an email for any Auto-Ship items you have. You can click on the email links to access your Auto-Ship items in Manage Auto-Ship. If you do not have the email, simply contact us or call 1(866) 310-2496 and we'll be happy to help you.

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